Each Gualy exclusive design jewels is sent to you accompanied by a product guarantee. The guarantee is valid for a period of two years, from the date of purchase.

The guarantee contains detailed information about your jewel: the gold or silver purity level as well as the natural gems employed and total carats.

Gualy fully guarantees the manufacture and any material defects for jewels purchased from Gualy on-line store. The warranty only covers damage that is not caused by accident, inappropriate use or wear and tear. Depending on the degree of damage to the warranted product, the feasibility and the availability of replacement parts, it will either be repaired or replaced by a piece of the same value.

This guarantee service is free of charge. The damaged product should be sent to Gualy (we ask you to consult the customer service page for detailed instructions). The jewels should be sent by certified mail and insured, as Gualy cannot be held liable for damage, loss or theft occurring during transport.

Gualy’s jewels result from the combination of skilled and qualified craftsman and technical prowess. See more in About Gualy/ Manufacturing process